At Game Host Bros, we stand by the quality of our game hosting services ("Services"). We understand that our customers may occasionally require refunds, and we have developed this Refund Policy to address such situations.
We offer a 14-day money-back guarantee for all new customers. If you are not satisfied with our Services for any reason, you may request a full refund within 14 days from the date of your initial service purchase. To be eligible for a refund, you must submit a refund request to our support team within the 14-day period.
After the 14-day money-back guarantee period has expired, we do not offer refunds for our Services. It is your responsibility to evaluate the quality and suitability of our Services during the initial 14-day period.
Please note that we do not refund any fees incurred by payment processors. Such fees are separate from our Services and are non-refundable.
To request a refund, please contact our support team via our contact form or on Discord. In your refund request, please provide your account information, details about the Services for which you are seeking a refund, and the reason for the refund request. We will review your request and issue a refund if it meets the criteria outlined in this Refund Policy.
By using our Services, you acknowledge and agree to the terms of this Refund Policy. We reserve the right to update or modify this Refund Policy at any time, with or without notice. Your continued use of our Services constitutes acceptance of such changes. It is your responsibility to review this Refund Policy periodically for updates.