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Last Updated: 19 Sep 2024
At Game Host Bros, we are committed to providing high-quality game hosting services ("Services") and ensuring customer satisfaction. We understand that circumstances may arise where a refund is necessary, and this Refund Policy outlines our approach to such situations.
We offer a 7-day money-back guarantee for all new customers. If you are not completely satisfied with our Services for any reason, you may request a full refund within 7 days from the date of your initial service purchase.
To be eligible for a refund, you must:
If you are experiencing any issues or need assistance with setting up your server, please contact our support team via a Support Ticket or Discord. We are here to help and resolve any concerns you may have.
In your refund request, please include:
We will review your request and, if it meets the criteria outlined in this Refund Policy, issue a refund accordingly.
After the 7-day money-back guarantee period has expired, we do not offer refunds for our Services. It is your responsibility to evaluate the quality and suitability of our Services during the initial 7-day period. Please note that we do not issue refunds for services if you forget to cancel. We provide ample notifications via email before any payment is processed to remind you of upcoming charges.
Please be aware that any fees incurred by payment processors are non-refundable. These fees are separate from our Services and cannot be refunded by Game Host Bros.
We may update or modify this Refund Policy from time to time. Any changes will be posted on our website, and the "Last Updated" date will be revised accordingly. We encourage you to review this Refund Policy periodically to stay informed about our refund practices.
By using our Services, you acknowledge and agree to the terms of this Refund Policy.