1. Support
  2. Troubleshooting
  3. Panel Can't Connect to Your Server
6 min readUpdated Aug 14, 2026

Panel Can't Connect to Your Server

If you're seeing "We're having some trouble connecting to your server, please wait" in Bropanel, your server is almost certainly online. The issue is that your browser or network can't reach the panel's connection to it.

This is not the same as connecting to your game server in-game. The game itself uses a different protocol and usually works fine even when the panel does not. The panel error is almost always caused by something between your PC and our network: ISP DNS, local firewall, antivirus, router security features, or a routing issue.

Quick Checks

Before changing any network settings, try these:

  1. 1
    Disable any adblocker, antivirus, or browser firewall extension for the panel domain.
  2. 2
    Open the panel in a private/incognito window to rule out cached data or extensions.
  3. 3
    Confirm your PC's date and time are correct. Incorrect time breaks HTTPS connections.
  4. 4
    Try a different network, such as your phone's mobile data, to confirm the issue is local.

If the panel works on a different network but not your home one, the fix is on your home network. Keep going.

Check Your Router's Built-In Antivirus

Many routers ship with their own antivirus or "network protection" layer, and gaming routers almost always do. TP-Link HomeShield, ASUS AiProtection, and NETGEAR Armor are common examples. When one of these flags a site by mistake, it blocks that site for every device on your network while the rest of the internet keeps working.

Router antivirus can also block your in-game connection at the same time. If both the panel and the game fail on your home network but work on mobile data, check the router first.

To confirm it:

  1. 1
    Open your router's admin page or app. Depending on the model, these features live in the web interface or in the router's mobile app. The address and login details are printed on a sticker on the router itself.
  2. 2
    Find the security section. Menu names vary by model and firmware, so look for names like Antivirus, Security, HomeShield, AiProtection, or Armor.
  3. 3
    Turn the protection off, then reload the panel.

If the panel loads with the protection off, you've found the cause. You don't need to leave it off. Turn it back on and add exceptions:

  1. 1
    In the same security section, look for an Allow List, Whitelist, or Trusted Websites option.
  2. 2
    Add gamehostbros.com to it. If your router wants exact hostnames, also add bropanel.gamehostbros.com.
  3. 3
    If your game connection was blocked too, allow your server's IP as well. A website allowlist doesn't cover the game, which connects to the server IP and port shown in the panel. Your router's blocked events or threats log is the easiest place to find and allow it.
  4. 4
    Reload the panel and join your server in-game to confirm both work with the protection back on.

Tip

Where to look on common routers: TP-Link HomeShield is managed from the Tether or Deco app, ASUS AiProtection has an allow list under Malicious Sites Blocking, and NETGEAR Armor unblocks sites from the Threats list in the Nighthawk or Orbi app.

Note

If your router has no allowlist option, check for a firmware update. These features vary by model, firmware, and subscription. If it still blocks the panel, report the false positive to your router vendor and open a support ticket so we can help. If you toggle the protection off in the meantime, turn it back on when you're done.

Use Cloudflare Warp (Fastest Fix)

Cloudflare Warp is a free app that routes your DNS through Cloudflare. It bypasses most ISP-level DNS and routing issues that block the panel.

  1. 1
    Download and install Cloudflare Warp.
  2. 2
    Turn it on and reload the panel.

You only need Warp running when using the panel. You do not need it on to play on your server.

Set Cloudflare DNS Permanently

If you'd rather not run an extra app, point your PC directly at Cloudflare's DNS resolver. This usually fixes the issue permanently and has the same effect as Warp for the panel.

The DNS servers you'll be using are 1.1.1.1 (preferred) and 1.0.0.1 (alternate).

Windows 10 / 11

  1. 1
    Right-click the network icon in your system tray and select Network and Internet settings.
  2. 2
    Click Change adapter options (Windows 10) or Advanced network settings → More network adapter options (Windows 11).
  3. 3
    Right-click your active connection (Wi-Fi or Ethernet) and choose Properties.
  4. 4
    Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.
  5. 5
    Choose Use the following DNS server addresses and enter:
    • Preferred DNS server: 1.1.1.1
    • Alternate DNS server: 1.0.0.1
  6. 6
    Click OK and close all windows.
  7. 7
    Restart your PC and reload the panel.

macOS

  1. 1
    Open System Settings (or System Preferences).
  2. 2
    Go to Network, select your active connection, and click Details (or Advanced on older macOS).
  3. 3
    Go to the DNS tab.
  4. 4
    Click the + button under DNS Servers and add each of these in order:
    • 1.1.1.1
    • 1.0.0.1
  5. 5
    Click OK and Apply.
  6. 6
    Reload the panel.

Tip

If your operating system supports encrypted DNS (DNS over HTTPS), enable it for these entries. This resolves the issue for the largest number of users.

Flush Your DNS Cache

If Cloudflare DNS or Warp didn't help, your PC may be holding onto a stale DNS record. Flushing the cache forces a fresh lookup.

Windows 10 / 11

  1. 1
    Press the Windows key, type cmd, then right-click Command Prompt and choose Run as administrator.
  2. 2
    Run each of the following commands in order, pressing Enter after each one: 
    ipconfig /flushdns

    ipconfig /registerdns

    ipconfig /release

    ipconfig /renew

    netsh winsock reset
  3. 3
    Restart your computer.
  4. 4
    Reload the panel.

macOS

  1. 1
    Open Terminal (Applications → Utilities → Terminal).
  2. 2
    Run the following command and enter your password when prompted: 
    sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder
  3. 3
    Restart your browser and reload the panel.

Still Not Working?

If none of the above resolves it, please open a support ticket or reach us on Discord and include:

  • Your server IP
  • A screenshot of the panel error
  • Whether the panel loads on a different network (e.g. mobile data)
  • Your router model and whether its built-in antivirus is enabled

This helps us narrow down whether it's an ISP-level issue we can escalate.